Terms and Conditions

1. Agreement to Terms

By accessing and using this website and services ("Service"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

Removals Newcastle ("Company", "we", "us", "our") reserves the right to make changes to these Terms and Conditions at any time. Changes become effective upon posting to the website.

2. Use License

Permission is granted to temporarily download one copy of the materials (information or software) from our Service for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

• Modifying or copying the materials
• Using the materials for any commercial purpose or for any public display
• Attempting to decompile or reverse engineer any software contained on the Service
• Removing any copyright or other proprietary notations from the materials
• Transferring the materials to another person or "mirroring" the materials on any other server
• Violating any applicable laws or regulations
• Engaging in any conduct that restricts or inhibits anyone's use or enjoyment of the Service

3. Disclaimer

The materials on our Service are provided on an 'as is' basis. Removals Newcastle makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.

Further, Removals Newcastle does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.

4. Limitations

In no event shall Removals Newcastle or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on Removals Newcastle's Service, even if Removals Newcastle or an authorized representative has been notified orally or in writing of the possibility of such damage.

5. Accuracy of Materials

The materials appearing on our Service could include technical, typographical, or photographic errors. Removals Newcastle does not warrant that any of the materials on its website are accurate, complete, or current. Removals Newcastle may make changes to the materials contained on its website at any time without notice.

6. Links

Removals Newcastle has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Removals Newcastle of the site. Use of any such linked website is at the user's own risk.

If you believe any linked content violates your rights, please contact us immediately.

7. Modifications

Removals Newcastle may revise these terms of service for its website at any time without notice. By using this website, you are agreeing to be bound by the then current version of these terms of service.

8. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of England and Wales, and you irrevocably submit to the exclusive jurisdiction of the courts in that location.

9. Booking and Service Agreement

9.1 Quotations

Quotations provided by Removals Newcastle are estimates based on information provided by you. They are valid for 30 days from the date of issue. Final charges may vary based on actual items, access, weight, or time required. We reserve the right to update quotations if circumstances change.

9.2 Booking Confirmation

A booking is only confirmed when we send you a written confirmation (email or letter) containing the booking details, agreed price, and service date. A deposit of [X]% is required to secure your booking. This deposit is non-refundable unless we cancel.

9.3 Payment Terms

The balance of the fee is due on or before the service date. We accept [payment methods]. If payment is not received, we reserve the right to postpone or cancel the service.

9.4 Cancellation and Rescheduling

• Cancellations made more than 14 days before service: Full refund of deposit
• Cancellations made 7-14 days before service: 50% refund of deposit
• Cancellations made less than 7 days before service: No refund of deposit
• Rescheduling requests are subject to availability and may incur administrative fees

9.5 Inventory and Liability

You are responsible for providing an accurate list of items to be moved. We are not liable for items not declared or items damaged due to improper packing. We recommend using our professional packing services for fragile or valuable items.

10. Insurance and Liability

10.1 Standard Coverage

Our standard removal service includes basic coverage for damage caused by our negligence during the move. This coverage is limited to the replacement value of the items, up to a maximum of [amount] per item or [total amount] total.

10.2 Additional Insurance

For valuable items, antiques, artwork, or items requiring special protection, we recommend purchasing additional insurance. This is available at an additional cost and covers accidental damage beyond our standard coverage.

10.3 Exclusions

We are not liable for:

• Damage caused by inadequate packing by the customer
• Loss or damage due to natural disasters, accidents, or events beyond our control
• Loss of use, consequential damages, or business interruption
• Fragile items not properly packed or declared
• Items left unsecured or unattended

11. Access and Delays

The customer is responsible for ensuring adequate access at both pickup and delivery locations. This includes:

• Ensuring parking is available for our vehicles
• Providing access to the property at the agreed time
• Informing us of any access restrictions (narrow stairs, low ceilings, etc.)
• Arranging for building permits or permissions if required

If access is restricted or delays occur due to factors beyond our control, we reserve the right to charge additional fees on a time-and-materials basis.

12. Special Items and Restrictions

We cannot transport:

• Hazardous materials, explosives, or flammable items
• Perishable goods or food items
• Live animals
• Illegal items or stolen goods
• Items containing asbestos
• Highly valuable items (jewelry, cash) unless declared and insured

Special items such as pianos, safes, or artwork may incur additional charges and require separate agreements.

13. Customer Responsibilities

The customer agrees to:

• Provide accurate moving information and contact details
• Ensure access to the property at the scheduled time
• Pack items appropriately or use our packing services
• Provide accurate documentation of valuable items
• Arrange for utilities disconnection if required
• Remove all personal items before the move
• Treat our staff with respect and provide a safe working environment

14. Storage Services

If you use our storage services:

• Storage fees are charged on a monthly basis and must be paid in advance
• Items must be insurable and in compliance with storage facility regulations
• Access to stored items is available only during business hours by appointment
• Items left in storage for more than 12 months may be subject to disposal
• We maintain security, but are not liable for theft or damage beyond our reasonable care

15. Claims and Disputes

15.1 Damage Claims

Any damage must be reported in writing within 30 days of delivery. You must provide photographic evidence and provide the item for inspection. Claims submitted after 30 days will not be accepted.

15.2 Resolution Process

We will investigate all legitimate claims and make a settlement offer within 45 days. If you are not satisfied with our offer, you may escalate to our management or pursue legal action.

15.3 Limitation of Liability

Our maximum liability for any claim is limited to the actual moving charges paid or the declared value of items, whichever is lower. We are not liable for any indirect, consequential, or punitive damages.

16. Health and Safety

For the safety of our staff and your property:

• All premises must be safe and free from hazards
• Stairs, hallways, and doorways must be clear and accessible
• Pets must be secured in a separate room during the move
• We reserve the right to refuse service if conditions are unsafe
• Our staff follow strict health and safety protocols

17. Website Usage

17.1 User Conduct

You agree not to:

• Harass, abuse, or threaten other users or our staff
• Post inappropriate, offensive, or illegal content
• Attempt to hack or gain unauthorized access
• Use automated tools to scrape data
• Impersonate another person or entity

17.2 Intellectual Property

All content on this website, including text, graphics, logos, and images, is the property of Removals Newcastle or its content suppliers and is protected by international copyright laws. You may not reproduce, distribute, or transmit this content without our express written permission.

18. Account and Registration

If you create an account on our website:

• You must provide accurate and complete information
• You are responsible for maintaining account security
• You agree to notify us of any unauthorized use
• We reserve the right to suspend or terminate accounts violating these terms

19. Termination

We reserve the right to refuse service or terminate any booking or account at our discretion, without refund, if we believe you have violated these Terms and Conditions or acted in a manner that is illegal, unethical, or violates our company policies.

20. Entire Agreement

These Terms and Conditions, along with our Privacy Policy, constitute the entire agreement between you and Removals Newcastle regarding your use of our services. Any previous agreements, understandings, or promises are superseded by these terms.

21. Severability

If any part of these Terms and Conditions is found to be invalid or unenforceable, the remaining parts shall continue in full force and effect.

22. Contact Information

For questions or disputes regarding these Terms and Conditions:

23. Changes to Terms

We may update these Terms and Conditions at any time. Changes become effective immediately upon posting. Your continued use of our website and services after changes have been posted constitutes your acceptance of the revised Terms and Conditions.